Question 1

What are the rates for print and mail?

Accepted Answer

Here is the Print and Mailing Rate:

|           Letters           | 1 Page | 2 Pages | Add'l Pages |
|-----------------------------|-------:|--------:|------------:|
| B&W Letter Standard Class   |  $0.50 |  $0.59  |    $0.09    |
| B&W Letter First Class      |  $0.65 |  $0.74  |    $0.09    |
| Color Letter Standard Class |  $0.53 |  $0.67  |    $0.14    |
| Color Letter First Class    |  $0.68 |  $0.82  |    $0.14    |

* No minimum amount of mailings need to be sent
* There are no other additional fees or cost to print and mailing

Question 2

Can I import properties from a campaign that I mailed outside of Pebble REI?

Accepted Answer

You can most definitely mail properties outside of Pebble.

To import the mailed campaign, create a campaign and import your data as if you were importing a mailing list.

You can then delete the campaign and those properties will stay listed on the properties page.

Question 3

How do I generate property documents?

Accepted Answer

Watch this video on how to generate your documents with the Pebble template editor.

Question 4

How do I send a neighbor letter?

Accepted Answer

Question 5

How does the daily send count work?

Accepted Answer

Each campaign has a daily send count, and this determines the number of mailings that will be sent each day once you activate your campaign.

Once each day (['round midnight](https://www.youtube.com/watch?v=DEaDj6TXiQQ)), Pebble will gather your active campaings and send a batch of mailings according to the campaign's daily send count. Mailings will be sent in order according to the row number of your list file.

Mailers go out everyday at 2:00am UTC (7pm Pacific, 8pm Mountain, 9pm Central, and 10pm Eastern)

If you'd like to send an entire campaign in one day, simply set the campaign's daily send count to a really large number.

Question 6

How do I bulk edit my properties?

Accepted Answer

Question 7

How can I modify a campaign's daily send count?

Accepted Answer

You can modify the campaigns details and settings at anytime.

You'll be able to modify the following:
* Campaign name
* Template
* Mail Type
* Print type
* Daily send count

To modify your campaign:
1. **Login** to your Pebble account
2. Go to **Campaigns**
3. Select the campaign you'd like to modify
4. **Optional**: pause the campaign (don't forget to re-activate once you've finished modifying)
5. Select the **edit icon**.
![Screen Shot 2020-07-08 at 7.30.51 AM.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ZjIhFaaSow/resources/F5YOqZI8ho/Screen%20Shot%202020-07-08%20at%207.30.51%20AM.png)

6. On this **Edit Campaign** screen, change any of the settings you'd like to modify
![Screen Shot 2020-07-08 at 7.31.30 AM.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ZjIhFaaSow/resources/0hnZcbWhZb/Screen%20Shot%202020-07-08%20at%207.31.30%20AM.png)

7. **Save Campaign**
8. Optional: if you paused the campaign, you can now **re-activate** it

Question 8

How do I change my monthly/yearly plan?

Accepted Answer

To change your plan from monthly to yearly or yearly to monthly **please email [hello@pebblerei.com](mailto:hello@pebblerei.com)** and let us know which plan you want to change to and your Pebble Account's email address.

How can we help?

Contact Support