Question 1

How do I send my first campaign?

Accepted Answer

Sending your mailings is easy with Pebble. It all starts with creating a campaign.

Step 1: Add a New Campaign

Visit the campaigns page and click "Add Campaign".

Enter your campaign details and click "Create Campaign".

Campaign name

A descriptive name for the campaign so you can reference it later.

Template

The letter or postcard template used to generate your mailings.

Mail type

USPS Standard delivers in 2-3 weeks.
USPS First Class delivers in 3-5 days.

Check settings page for mail pricing

Print type

Select Black & White unless your template includes a color image

Daily send count

This is the number of mailings that will be sent each day once you activate your campaign. To send all your mailings immediatly, set this to a really large number.

Step 2: Upload Your Campaign List

Enter your list details and click "Upload"

County

Search for the county that you're mailing

Source

If your list is comming from a data provider, select it here. If not, select the "Custom" option. We'll use the source to pre-populate the list headers in the next step.

List file

Select the file you'd like to upload. Pebble supports standard .csv files in UTF-8 format.

Step 3: Match Column Headers

Pebble needs to know how to import your list. This is where you can select the columns so they match up with what Pebble expects. Note that only the fields marked with a red * are required.

After you've matched up your list columns, click "Import List".

Step 4: Preview Your Mailings

After uploading your list, you can preview what your offer letters will look like. Simply click the "Preview" button to download an example mailing populated with your offer data.

If you need to correct your offer template, you can do so from the templates page.

Step 5: Activate Your Campaign

When your satisfied with your campaign, click the "Activate" button. Once activated, your campaign will begin sending mail each evening according to the campaign's "Daily send count".

You can pause your campaign or edit your campaign's details at any time. Just keep in mind that each change will affect the next round of mailings.

Question 2

How does the daily send count work?

Accepted Answer

Each campaign has a daily send count, and this determines the number of mailings that will be sent each day once you activate your campaign.

Once each day ('round midnight), Pebble will gather your active campaings and send a batch of mailings according to the campaign's daily send count. Mailings will be sent in order according to the row number of your list file.

Mailers go out everyday at 2:00am UTC (7pm Pacific, 8pm Mountain, 9pm Central, and 10pm Eastern)

If you'd like to send an entire campaign in one day, simply set the campaign's daily send count to a really large number.

Question 3

How can I modify a campaign's daily send count?

Accepted Answer

You can modify the campaigns details and settings at anytime.

You'll be able to modify the following:

Campaign name
Template
Mail Type
Print type
Daily send count

To modify your campaign:

Login to your Pebble account
Go to Campaigns
Select the campaign you'd like to modify
Optional: pause the campaign (don't forget to re-activate once you've finished modifying)
Select the edit icon.
On this Edit Campaign screen, change any of the settings you'd like to modify
Save Campaign
Optional: if you paused the campaign, you can now re-activate it

Question 4

What are the rates for print and mail?

Accepted Answer

Here is the Print and Mailing Rate:

Letters 1 Page 2 Pages Add'l Pages B&W Letter Standard Class $0.50 $0.59 $0.09 B&W Letter First Class $0.65 $0.74 $0.09 Color Letter Standard Class $0.53 $0.67 $0.14 Color Letter First Class $0.68 $0.82 $0.14

No minimum amount of mailings need to be sent
There are no other additional fees or cost to print and mailing

Question 5

Can I import properties from a campaign that I mailed outside of Pebble REI?

Accepted Answer

You can most definitely mail properties outside of Pebble.

To import the mailed campaign, create a campaign and import your data as if you were importing a mailing list.

You can then delete the campaign and those properties will stay listed on the properties page.

Question 6

How can I update a list of properties I imported?

Accepted Answer

Anytime you import a property using the "Import List" button on the campaings screen, Pebble will check to see if that property already exists in your Pebble account. It does this by checking the property's county and APN (Assessor's Parcel Number).

Let's say you have an existing property in Monterey County, CA with the APN "1234". If you upload a new list for Monterey County and one of your rows has the APN 1234, Pebble will not create a new property. Instead, it will simply update the existing property with any new data from the newly imported list.

Question 7

How am I billed for mailing costs of my campaigns?

Accepted Answer

Mailing costs are tallied as the campaign is dripped out. During your trial period, we bill for mailing charges once your trial is over OR when your charges reach $50 - whichever comes first. After your trial period, Pebble bills for mailing charges once per month at the end of your billing cycle OR when your charges reach $250 - whichever comes first.

Question 8

How do I send a neighbor letter?

Accepted Answer

How can we help?

Contact Support

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