Question 1

What are the rates for print and mail?

Accepted Answer

Here is the Print and Mailing Rate:

|           Letters           | 1 Page | 2 Pages | Add'l Pages |
|-----------------------------|-------:|--------:|------------:|
| B&W Letter Standard Class   |  $0.50 |  $0.59  |    $0.09    |
| B&W Letter First Class      |  $0.65 |  $0.74  |    $0.09    |
| Color Letter Standard Class |  $0.53 |  $0.67  |    $0.14    |
| Color Letter First Class    |  $0.68 |  $0.82  |    $0.14    |

* No minimum amount of mailings need to be sent
* There are no other additional fees or cost to print and mailing

Question 2

Can I import properties from a campaign that I mailed outside of Pebble REI?

Accepted Answer

You can most definitely mail properties outside of Pebble.

To import the mailed campaign, create a campaign and import your data as if you were importing a mailing list.

You can then delete the campaign and those properties will stay listed on the properties page.

Question 3

How do the placeholder tags work?

Accepted Answer

Placeholders let you quickly create documents for any property.

When a document is generated, Pebble will replace the content of the placeholder with the information for that specific property.

Question 4

How do I generate property documents?

Accepted Answer

Watch this video on how to generate your documents with the Pebble template editor.

Question 5

How do I change my address?

Accepted Answer

Go to settings and click the "Edit" button next to your company details.

Your company address will be used as the return address for all mailings.

Question 6

How do I send a neighbor letter?

Accepted Answer

Question 7

How do I change my monthly/yearly plan?

Accepted Answer

To change your plan from monthly to yearly or yearly to monthly **please email [hello@pebblerei.com](mailto:hello@pebblerei.com)** and let us know which plan you want to change to and your Pebble Account's email address.

Question 8

How do I send my first campaign?

Accepted Answer

Sending your mailings is easy with Pebble. It all starts with creating a campaign. #### Step 1: Add a New Campaign Visit the [campaigns page](https://app.pebblerei.com/campaigns) and click "Add Campaign". ![Campaigns - Add New](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ZjIhFaaSow/resources/5mNtci830T/Screen%20Shot%202020-07-07%20at%203.16.34%20PM.png) Enter your campaign details and click "Create Campaign". **Campaign name** A descriptive name for the campaign so you can reference it later. **Template** The letter or postcard template used to generate your mailings. **Mail type** * USPS Standard delivers in 2-3 weeks. * USPS First Class delivers in 3-5 days. Check [settings](https://app.pebblerei.com/settings) page for mail pricing **Print type** Select Black & White unless your template includes a color image **Daily send count** This is the number of mailings that will be sent each day once you activate your campaign. To send all your mailings immediatly, set this to a really large number. ![Campaigns - Details](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ZjIhFaaSow/resources/aI4Ue9r91z/Screen%20Shot%202020-07-07%20at%203.21.10%20PM.png) #### Step 2: Upload Your Campaign List Enter your list details and click "Upload" **County** Search for the county that you're mailing **Source** If your list is comming from a data provider, select it here. If not, select the "Custom" option. We'll use the source to pre-populate the list headers in the next step. **List file** Select the file you'd like to upload. Pebble supports standard .csv files in UTF-8 format. ![Campaigns - Import Campaign List.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ZjIhFaaSow/resources/0cirywMlDG/Campains%20-%20Import%20Campaign%20List.png) #### Step 3: Match Column Headers Pebble needs to know how to import your list. This is where you can select the columns so they match up with what Pebble expects. Note that only the fields marked with a red * are required. After you've matched up your list columns, click "Import List". #### Step 4: Preview Your Mailings After uploading your list, you can preview what your offer letters will look like. Simply click the "Preview" button to download an example mailing populated with your offer data. If you need to correct your offer template, you can do so from the [templates page](https://app.pebblerei.com/templates). #### Step 5: Activate Your Campaign When your satisfied with your campaign, click the "Activate" button. Once activated, your campaign will begin sending mail each evening according to the campaign's "Daily send count". You can pause your campaign or edit your campaign's details at any time. Just keep in mind that each change will affect the next round of mailings. ![Campaigns - Activate.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ZjIhFaaSow/resources/cgvFxhWt3a/Campaigns%20-%20Activate.png)

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