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Mailing Statuses and Delivery Tracking
Have you ever wondered what your mail status is and how you can track it? Find out how to check the status of your mailing and how to track its delivery in the article below.
In this article:
When a mailing campaign is activated, the mailer will go through several statuses in order.
Let's break down each status.
'Not Mailed' Status
This is the default step after activating a campaign. All mailings are Not Mailed until they are processed during an upcoming batch (determined by the Daily Send Count).
'Submitted' Status
'Submitted' mailings have been sent to our print & mail house, but have not yet been printed and mailed yet. Mailings will stay in the submitted status until they are printed and mailed or determined to be undeliverable.
Submitted mailings will be processed within 1-3 business days. Mailings submitted on Friday, Saturday, and Sunday will typically be processed the following business days (Monday/Tuesday).
Note: If a Campaign is paused or deleted, mailings that are in a Submitted status will still go through the process of getting printed and mailed out by our mail house.
'Mailed' Status
The 'Mailed' status means that the mailing has been printed and mailed out.
'Failed' Status
The 'Failed' status means that the mailing has failed to deliver. Hover over the "Failed" badge for more details. Typically this is due to an undeliverable address. Please note that failed mailers are determined during the printing process, these mailers are not printed nor sent out. With that being said, users will not be charged for failed mailers
Delivery Timeline
Please note that USPS delivery times can vary for several reasons, delivery dates provided are an estimate. With that being said, Standard mail can take between 2-8 business days before making it to its final destination. While First Class typically takes 1-3 business days. Business days do not include weekends or holidays.
Previewing and Tracking Your Mailing
Once the status has changed to 'Mailed', you can track your mailing and view the expected date of delivery as well as see tracking information.
Please keep in mind that USPS takes 1-3 business days to send out the mail and 3-5 business days to have it delivered. Business days mean that Saturdays and Sundays don't count.