Connecting Phone Number to your Inbox

Connecting your Phone Number to your Inbox

In this article, you will learn how to create or add a phone number so that you can make phone calls and send text messages using Pebble.

1. Go to the Inboxes on the left-side menu.
2. Go to the right-side panel; select from the Seller or Buyer Inbox.
3. Click the Settings icon. The Inbox Settings window will pop up.
4. Scroll down to the Phone Numbers section; click the + Add Phone Number.

• Area Code: Select a number by first typing in the area code. 
• Toll-Free: Select a phone number from our list of toll-free numbers. 
• Port Number: Port an existing number to Pebble. To port an existing number to Pebble, please email Pebble Support. *Terms and Conditions apply.

Porting Guidelines:

In order for us to port your number, we need the following:

• Signed Letter of Authorization (Letter of Authorization)
• Billing statement for the existing carrier (within the last 30 days)
• Customer Service Record (CSR) from the existing carrier

Things to consider:

• In order to avoid delays or rejections, you must keep all numbers with the current carrier until the port is completed
• When porting numbers, you will be responsible for any termination charges levied by your current carrier.
• Following the completion of the port, you may not be able to receive messages for up to three business days.
• Your current carrier will process the port request, and it can take up to four weeks.