Porting Number

Upgrading your phone or changing your service provider should be an exciting experience. Let's make the switch hassle-free and enjoyable. We're here to help you every step of the way.

⚠️ Porting and A2P are two separate processes

Porting moves your existing phone number over to Pebble. It does not turn on texting by itself. To send text messages, your number also needs A2P 10DLC registration — and that registration does not transfer from your previous carrier or platform.

Even if your number was already A2P-approved somewhere else (for example, with your old provider), that approval stays with them. Once your number is on Pebble, you'll need to complete A2P registration here before you can send texts.

Think of it as two steps:

1. Port your number to Pebble.
2. Complete A2P 10DLC registration in Pebble.

See this article  for how to register and what you can do while approval is pending.

Porting Number Requirements

In order to start the porting numbers process, you need to send the following requirements to hello@pebblerei.com.

• Signed Letter of Authorization (Letter of Authorization)
• Billing statement for the existing carrier (within the last 30 days)
• Customer Service Record (CSR) from the existing carrier

Things to consider:

• In order to avoid delays or rejections, you must keep all numbers with the current carrier until the port is completed.
• When porting numbers, you will be responsible for any termination charges levied by your current carrier.
• Following the completion of the port, you may not be able to receive messages for up to three business days.

This 3-day delay only affects receiving messages right after the port, and it clears on its own. It's separate from A2P approval. A2P is what lets you send texts, and it can take a few weeks.

• Your current carrier will process the port request, and it can take up to four weeks.