Porting Phone Numbers

Porting moves your existing phone number to Pebble, so you can keep the number your sellers already know.

How porting works

To port your number, just email us. You don't need to add it in Pebble first.

1. Email hello@pebblerei.com and tell us you want to port your number.
2. We'll send you a form to fill out.
3. After you submit the form, we'll ask you for the documents below.

What we need from you

After you submit the form, we'll ask you to send us:

• Signed Letter of Authorization (Letter of Authorization)
• Billing statement from your current carrier (from the last 30 days)
• Customer Service Record (CSR) from your current carrier

How long it takes

Your current carrier processes the port request, and it can take up to 4 weeks from when we receive your documents, as long as there are no rejections.

Things to keep in mind

• Keep all numbers with your current carrier until the port is complete. This helps you avoid delays or rejections.
• You are responsible for any termination charges from your current carrier.
• After the port is complete, you may not be able to receive messages for up to three business days. This clears on its own and is separate from A2P approval.

Porting and A2P are two separate processes

Porting brings your number over to Pebble. It does not turn on texting by itself.

To send texts, your number also needs A2P 10DLC registration, and that registration does not transfer from your previous carrier or platform. Even if your number was already approved somewhere else, you need to register again in Pebble before you can send texts.

So there are two steps:

1. Port your number to Pebble.
2. Complete A2P 10DLC registration in Pebble.

See A2P 10DLC Registration for how to register and what you can do while approval is pending.