Managing Your Inboxes

Inboxes are places where you can handle all of your communications in one place. Inside the Inboxes page, you’ll see each one of your Pebble inboxes.

Pebble starts you off with two example inboxes named Seller Inbox and Buyer Inbox. Seller is set up for managing acquisitions, Buyer for handling dispositions.

These names and purposes are just defaults to get you going: you can rename any inbox and use it for whatever you like. For example, a three-person team might give each member their own inbox, named for that person or their role, so each one manages their own conversations and phone numbers in a single place.

Let’s dive into the details of what you can do with your inbox.

Working in an Inbox

When you click an Inbox, it will display all conversations. These can be text messages, threads, phone calls, emails, or lead form submissions. Once you click one of the items in the Inbox, it will pull up all the details of that conversation, such as phone calls, messages, etc.

Inbox Settings

You can personalize your inboxes by setting them up. Follow the steps here👇

Inside the inbox you want to set up, click the Settings button on the top-right-hand corner. The Inbox Settings will open. 

Inside the Inbox Settings you can do the following:

• Rename your Inbox name. Click Save.
• You can view and change the Inbox email address. The inbox email address is a Pebble-provided email address that is unique to your inbox. If anyone sends an email to this address, it will show up as a new conversation. This can be useful for third-party services that may notify you of new leads.
• Connected email address - you can compose a new email, and receive a new email by connecting your email account to Pebble.
• Phone numbers - you can purchase or port a phone number into Pebble by clicking the Add phone number button. Each account comes with one free number. You can also add multiple phone numbers.

Note: If you need to move an existing phone number from one inbox to another, this cannot be done directly from your settings. Email hello@pebblerei.com and our team will handle it.

• Configure phone settings - you can upload Voicemail audio, configure your Ring time duration, and add a Forwarding number by clicking the pencil icon next to your phone number.
• Lead forms - are a great way to get leads into Pebble. If you have a website, you can embed these lead forms or give a link to your lead, directly to people to fill up.
• AI Intake Agent - enable the AI Intake Agent to automatically qualify leads, ask custom questions, and route conversations to the right team members based on your criteria. See more here.

Inside your inbox, you can also do the following:

• Send an email to as many as you want, add an attachment, and add cc or bcc to your email recipients.
• Send text messages - select a phone number, compose a message, or add an attachment to a text message.
• Make a phone call - select a number that you would to make a phone call, and click Call. 

Silent Mode (muting an inbox)

You can enable Silent Mode on one or more of your Inboxes. When an Inbox is on Silent Mode, you will not see call window popups on incoming calls for threads in the muted inbox. You also won't receive Pebble notifications for missed calls, new texts, voicemails and new leads for the muted inbox.

Silent Mode can be enabled on the Inboxes page or within the Inbox itself.

Silent Mode is specific to your own user account. When you mute an inbox, it only affects you, so other team members on the account will still see call popups and receive notifications for that inbox unless they mute it on their own accounts. Silent Mode works on both the web app and the mobile app, and you can turn it back off at any time from the same toggle.

This also applies to declining calls. If an incoming call rings on several team members' devices at once, and one person declines it on their device, it's only declined for that person's account. Everyone else who hasn't muted that inbox will keep ringing and can still pick up.

Adding Deals

In the lower-right-hand corner, you will see the associated deals. You can add a new deal or select an existing deal. 

Additionally, once you click a deal it will show all the associated conversations. Just click on it and it will bring up the same conversation within the deal page. 

Click the View in Inbox button in the upper-right-hand corner will bring you back to the Seller Inbox page.

Filtering Messages

Filter the messages in your inbox to see your preferred view. Select from the list of views:

• Inbox - Displays incoming messages inside the Inbox
• Sent - Displays outbound messages from the Inbox
• Unread - Displays only Unread messages from your Inbox
• All - Displays all conversations, regardless of inbound/outbound status

You can also filter your messages by their category: Email, phone, lead submission, handled by agent

Archiving, Pinning, and Marking Unread

• Archiving moves a conversation from your Inbox to the All folder
• Pinning a conversation will pin it to the top of your Inbox
• Marking a conversation unread will change the status to unread

Blocking Spam Calls

You can block unwanted spam calls directly from your inbox conversations. Once a number is blocked, it will no longer be able to reach your inbox.

To block a number:

1. Open the conversation from the spam caller in your Inbox
2. Click on the bell button at the top of the conversation

You can click back to unmute it.

Blocked numbers will no longer be able to call or text your Pebble phone number. You can manage your blocked numbers list in the Inbox Settings.

Email Syncing

You can choose to sync only emails that match contacts in your Pebble account or sync all emails from your connected account.