Managing Your Inboxes

Inboxes are places where you can handle all of your communications in one place. Inside the Inboxes page, you’ll see each one of your Pebble inboxes.

Pebble starts you off with two example inboxes named Seller Inbox and Buyer Inbox. Seller is set up for managing acquisitions, Buyer for handling dispositions.

These names and purposes are just defaults to get you going: you can rename any inbox and use it for whatever you like. For example, a three-person team might give each member their own inbox, named for that person or their role, so each one manages their own conversations and phone numbers in a single place.

Let’s dive into the details of what you can do with your inbox.

Working in an Inbox

When you click an Inbox, it will display all conversations. These can be text messages, threads, phone calls, emails, or lead form submissions. Once you click one of the items in the Inbox, it will pull up all the details of that conversation, such as phone calls, messages, etc.

Inbox Settings

You can personalize your inboxes by setting them up. 

Inside the inbox you want to set up, click the Settings button on the top-right-hand corner. The Inbox Settings page opens. Use the tabs at the top to get to each setting: General, Team Members, Email Accounts, Phone Numbers, and Lead Forms. Click Back to Inbox when you're done.

General tab

• Inbox name: rename your inbox and click Save.
• Delete inbox: in the Danger Zone, click Delete this inbox. Once you delete an inbox, there is no going back.

Team Members tab

• Team Members: manage user permissions for this inbox.

Email Accounts tab

• Inbox email address: a Pebble-provided email address that is unique to your inbox. If anyone sends an email to this address, it shows up as a new conversation. This can be useful for third-party services that notify you of new leads.
• Connected email address: connect your email account to compose and receive emails in Pebble, and choose whether to sync all emails or only emails from your contacts. See Connecting Email and Phone to your Inbox.

Phone Numbers tab

• Phone numbers: add, buy, or port a phone number. The Growth plan includes 3 numbers and the Team plan includes 6. Extra numbers are $12/month each. See Connecting Email and Phone to your Inbox for the steps. To move a number to a different inbox, email hello@pebblerei.com and we'll do it for you.
• Phone settings: click the ellipsis (three dots) next to a phone number, then Edit, to upload your voicemail audio, set the ring time duration, or add a forwarding number. See Managing Voicemail and Call Forwarding.
• AI Intake Agent: answers first-time seller calls, asks your intake questions, and creates deals in Pebble. You can optionally have it transfer qualified calls to a phone number you choose. Click Configure Intake Agent to set it up. See AI Intake Agent - Powered by Pebble Intelligence for the full guide.

Lead Forms tab

• Lead forms: a great way to get leads into Pebble. If you have a website, you can embed a lead form on it or share a link people can fill out. See Pebble Lead Forms.

Inside your inbox, you can also do the following:

• Send an email to as many as you want, add an attachment, and add cc or bcc to your email recipients.
• Send text messages - select a phone number, compose a message, or add an attachment to a text message.
• Make a phone call - select the number you want to call from, and click Make a Call.

For the full steps, see Sending Emails and Texts from Your Inboxes.

Silent Mode (muting an inbox)

You can enable Silent Mode on one or more of your Inboxes. When an Inbox is on Silent Mode, you will not see call window popups on incoming calls for threads in the muted inbox. You also won't receive Pebble notifications for missed calls, new texts, voicemails and new leads for the muted inbox.

Silent Mode can be enabled on the Inboxes page or within the Inbox itself.

Silent Mode is specific to your own user account. When you mute an inbox, it only affects you, so other team members on the account will still see call popups and receive notifications for that inbox unless they mute it on their own accounts. Silent Mode works on both the web app and the mobile app, and you can turn it back off at any time from the same toggle.

This also applies to declining calls. If an incoming call rings on several team members' devices at once, and one person declines it on their device, it's only declined for that person's account. Everyone else who hasn't muted that inbox will keep ringing and can still pick up.

For notification settings by category, see Notifications.

Adding Deals

In the lower-right corner of a conversation, you'll see its deals. You can create a new deal from the conversation, or link an existing one.

1. Click Add Deal. A pop-up opens with two tabs: Search Existing and Create New.
2. To create a new deal, stay on Create New. Choose the board and the stage from the dropdowns. If a mailer code is available, enter it and Pebble fills in the campaign, contacts, and properties the deal is associated with automatically for you.
3. Click Save. The new deal is created and tied to the conversation.

If the lead is already a contact in Pebble, use the Search Existing tab instead to link the deal to that contact. Click the Select button once you've found the contact.

Once inside of a deal, you'll see all its associated conversations. Click one and it opens the same conversation inside the deal page.

Click View in Inbox in the upper-right corner to go back to the inbox.

Filtering Messages

Filter the messages in your inbox to see your preferred view. Select from the list of views:

• Inbox - Displays incoming messages inside the Inbox
• Sent - Displays outbound messages from the Inbox
• Unread - Displays only Unread messages from your Inbox
• All - Displays all conversations, regardless of inbound/outbound status

You can also filter your messages by their category: Email, phone, lead submission, handled by agent

Archiving, Pinning, and Marking Unread

• Archiving moves a conversation from your Inbox to the All folder
• Pinning a conversation will pin it to the top of your Inbox
• Marking a conversation unread will change the status to unread

Muting Spam Calls

Pebble can't block a phone number. If a spam caller keeps contacting you, you can mute their conversation so it stops alerting you.

1. Open the conversation from the spam caller in your inbox.
2. Click the bell button at the top of the conversation to mute it.

To turn alerts back on, click the bell button again.