Understanding the Wallet System

Pebble's wallet system helps manage your campaign payments by keeping unused funds available for future mailings. This article explains how credits work, where failed letters go, and how to track your balance.

How the Wallet System Works

When you activate a campaign, Pebble charges your card for the estimated cost upfront. However, not all letters may be sent successfully some addresses might be invalid, incomplete, or fail verification at the mail house.

Here's what happens to those unsent letters:

• Letters that fail are not printed or mailed
• The money for those unsent letters stays in your Pebble account as a credit balance
• This balance is automatically applied to your next campaign during checkout

Example:

• You pay $1,000 for a 1,500-letter campaign
• 200 letters fail due to invalid addresses
• The cost of those 200 letters (let's say $150) becomes your Usage Balance for your next campaign
• When you activate your next campaign for $800, Pebble automatically applies the $150 credit
• Your charge will be the estimated campaign cost MINUS the usage balance, meaning $650 in our example, which you can see in TODAY'S PAYMENT

Understanding the Payment Breakdown

When you activate a campaign, you'll see a clear breakdown on the payment screen:

Usage Balance - Credits available from previous campaigns where letters didn't get sent

Funds allocated to other campaigns - Credits that are already being used for other active campaigns (shows $0.00 if all your balance is available)

Estimated campaign cost - The total estimated cost for this campaign

TODAY'S PAYMENT - What you'll actually be charged on your credit card right now (Estimated Cost minus your available Usage Balance)

Understanding Your Charges vs. Spending

This is where it can get confusing when looking at your account history:

What you're CHARGED (on your credit card):

• Shown as "TODAY'S PAYMENT" during checkout
• The estimated campaign cost minus any wallet balance applied

What you actually SPENT (in the Campaigns view):

• Only the cost of letters that were successfully printed and mailed
• This will often be LOWER than what you were charged

The difference between these two amounts:

• Becomes your new Usage Balance
• Available for future campaigns

How to Check Your Wallet Balance

Your usage balance appears in two places:

1. During Campaign Activation (Payment Screen):

• You'll see it automatically when activating any new campaign
• Shows as "Usage Balance" at the top of the payment breakdown

2. In Your Billing Section:

• Click your profile icon → Click Account Settings → Billing
• Scroll to the bottom of the page
• Look for "Usage Balance"