Activating a Campaign

Mailing your campaign is the method through which you can send your mailers after importing your list. For more information on how to import a list, please click this article: Importing Properties.

Note: Starting from Spring 2024, we will bill for mailings upon campaign creation.

In this article:

Activating Your Campaign
Campaign Payment
Pausing Your Campaign
Resending Failed Mailers

Activating Your Campaign

To activate your campaign, select it and click the Activate Campaign button. Start by choosing the template you want to mail out and entering your return address. You will then see a preview of the template. Ensure you are satisfied with the appearance of the letter during this preview. If any changes are needed, click Edit Template.

From there, select from one of the three envelope types: Double Window, Full Window, Regular

Once you choose your envelope type, select your return address using the "Select address" dropdown (which will pull the address associated with your Pebble account). Or, you can manually type in your address details.

Make sure to review your mailing sample in the right pane. This is an exact representation of how your template will be printed. If everything looks good, check the verification box to verify that the sample mailing is correct.

Note: Once the campaign is activated, you can no longer edit mailings that have been sent out.

You'll then be presented with options to set the Mail Type, Print Type, Double-Sided, Envelope Livestamp, Envelope Tagline, and Daily Send Count mailers.

Mail Type: Select Standard or First Class
Print Type: Select black-and-white or color
Double-Sided: Select whether your mailers will have text printed on the back of the mailer or not.
Envelope Livestamp: Select none, livestamping, or livestamping with cancellation mark (only applicable for Regular Envelopes).
Envelope Tagline: Type your tagline into the box (only applicable for Regular Envelopes).
Daily Send Count: Select the number of mailers sent out daily

Note: You'll see a preview of the price per mailpiece as well as the estimated campaign cost.

After configuring your campaign settings, the final step is to make the payment. Your mailers will be batched every evening and printed the next business day.

Campaign Payment

The final step is to make a payment for the campaign. We will automatically allocate any existing usage balance towards the payment for the current campaign. This usage balance will decrease as mailings are sent.

Pausing a campaign will stop mailing to unmailed recipients, and leave the remaining amount in your usage balance.

Usage payments will be charged to the card on file for your Pebble subscription unless a new card is added by pressing the Add New Card button.

Note: The campaign payment can be less than the estimated campaign cost. All campaigns will be automatically paused if your usage balance reaches $0.

Pausing Your Campaign

If you would like to edit the specifications for this campaign, you would need to pause it, adjust the settings then re-activate the campaign.

Resending Failed Mailers

There are several reasons why mailers may be tagged as having a failed status, including misspelled street names, incomplete or missing address information, and other errors in the way the address is entered. These types of issues can cause the system to flag the address as invalid and result in failed mailings.

Pebble gives you the option to update the address and resend the mailers.

To begin, click the edit icon next to the recipient's name to open the contact record and verify the address. When done, hit Save contact.

To resend your mailer, click on the three dots (ellipsis) and select the "Resend" option. Additionally, you have the option to preview your mailer before resending it.

Note: When sending mail to locations such as offices and apartments, the accuracy of Address Line 2 is extremely important. Even if the main address is accurate, an incorrect/blank Address Line 2 can hinder the successful delivery of the mailer. We suggest reviewing mailers that include a suite, apartment, or unit number and ensuring they are correctly added to the Address Line 2 section of the contact.